Q:  Where are you based?

A:  Pure Escentials is based in Coogee, NSW Australia

 Q:  Which countries do you ship to?

A:  Currently we ship to UK & Ireland, US & Canada and within Australia.

 Q:  What are your shipping fees?

A:  Within Australia Flat Rate a of $10 or $15 depending on weight and shipping destination.  Free Shipping within Australia for purchases over $85.  No shipping costs for Gift Vouchers.  Overseas orders shipped by Australia Post and cost calculated by weight and destination at checkout.

 Q:  What are your business hours?

A:  Our online store is open 24 hours to take your orders.  We are open for despatch Monday to Friday between 9.00am and 5.00pm.  Closed Saturday and Sunday.

 Q:  How long does it take to process the order?

A:  Orders may take up to 24 hours to be processed and generally shipped within 1-2 days.

 Q:  What is the quality of the essential oils you sell?

A:  All our our Essential Oils are 100% pure and ethically sourced.

 Q:  What is your returns policy?

A:  See our Returns Policy on website, generally we accept returns within 30 days of your purchase.  Contact us via email pureescentials33@yahoo.com