Q: Where are you based?
A: Pure Escentials is based in Coogee, NSW Australia
Q: Which countries do you ship to?
A: Currently we ship to UK & Ireland, US & Canada and within Australia.
Q: What are your shipping fees?
A: Within Australia Flat Rate a of $10 or $15 depending on weight and shipping destination. Free Shipping within Australia for purchases over $85. No shipping costs for Gift Vouchers. Overseas orders shipped by Australia Post and cost calculated by weight and destination at checkout.
Q: What are your business hours?
A: Our online store is open 24 hours to take your orders. We are open for despatch Monday to Friday between 9.00am and 5.00pm. Closed Saturday and Sunday.
Q: How long does it take to process the order?
A: Orders may take up to 24 hours to be processed and generally shipped within 1-2 days.
Q: What is the quality of the essential oils you sell?
A: All our our Essential Oils are 100% pure and ethically sourced.
Q: What is your returns policy?
A: See our Returns Policy on website, generally we accept returns within 30 days of your purchase. Contact us via email email@example.com